Job Title: Customer Experience Specialist  

Employment Type: Full-Time, 40 hours/week 

Reports to: CES Team Lead  

FLSA Status: Not Exempt  

Position Type: In-Person 

Who We Are 

Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.   

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

Opportunity 

As a CES Ticket Sales Representative, you will play a critical role in ensuring strong event attendance and guest experience. You’ll work directly with warm leads generated from our marketing efforts and event attendees while also identifying new opportunities to expand ticket sales through upsells, and ambassador development. 

This role requires a love for connecting with people on the phone, over text, and via email. High performers will find abundant opportunities for growth into leadership, advanced sales, marketing, or management positions. 

Responsibilities:  

• Engage with attendees and prospects to provide excellent customer service while maximizing ticket sales. 

• Conduct outbound and inbound calls, texts, and emails to convert leads into upsells, and add-on sales. 

• Proactively identify and pursue new ticket sales opportunities, including ambassador development. 

• Deliver world-class customer service before and after the sale to ensure positive event experiences and repeat attendance. 

• Manage and prioritize a daily dashboard of warm leads. 

• Confidently present Life Surge events, clearly communicating value and impact. 

• Contribute to a team-oriented culture focused on accountability, results, and encouragement. 

Qualifications: 

• Experience in sales, contact center, or customer service. 

• Excellent verbal and written communication skills. 

• Strong, pleasant, and persuasive phone presence. 

• Self-motivated, goal-oriented, and energized by performance-based results. 

• Able to multitask effectively while maintaining a positive, professional attitude. 

• Organized and detail-focused, with a “whatever it takes” mentality to support team and organizational goals. 

• Flexibility to work evenings and weekends, aligned with event schedules. 

Job Benefits:  

• Health, Dental, Vision, Life, Holiday, and Paid Time Off.  

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.  

• High-level performers, disciplined, and self-motivated people will do very well in this environment. 

Life Surge is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.